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DAVIPA - RETURN & REFUND POLICY

Thank you for shopping with Davipa, operated by DASONS FL USA LLC ("we," "us," or "our"). This policy applies to purchases made through davipa.store and is intended to cover all products we sell, unless a product page clearly states a lawful product-specific exception. Nothing in this policy limits any non-waivable rights you may have under applicable consumer law.

1. 30-Day Return Window

You may request a return within 30 days after your order is delivered. Return requests submitted after this period may not be accepted unless required by applicable law.

2. Return Eligibility

To be eligible for a return, the item must generally be:

• In the same condition in which it was received, unused or unworn except for reasonable inspection;
• Complete with its original packaging, tags, labels, instructions, accessories, components, and promotional items, where applicable; and
• Accompanied by the order number or other proof of purchase.

Items that are used, damaged, altered, incomplete, or returned with missing components may be refused or may receive a reduced refund, where permitted by law.

3. How to Request a Return

To request a return, email contact@davipa.store with your order number, the item or items you wish to return, and the reason for the return. If the item is damaged, defective, or incorrect, please include clear photos or a short video showing the issue.

Do not send a return before receiving authorization and return instructions from us. Items sent without prior authorization, or sent to an address shown on the original package instead of the return address we provide, may not be accepted. If your return is approved, we will provide the correct return address and instructions. Authorized returns should be shipped within 14 days after approval.

4. Return Shipping

For returns based on a change of mind, preference, fit, compatibility, or ordering the wrong item or variant, the customer is responsible for return shipping costs. Original shipping charges are not refundable in these situations.

If we confirm that an item is defective, damaged on arrival, or incorrect due to our error, we will cover reasonable return shipping costs when a return is required. We recommend using a trackable shipping service, as we cannot guarantee receipt of a return that has no tracking information.

5. Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or different from what you ordered, contact us as soon as possible, preferably within 7 days of delivery, so we can evaluate the issue and resolve it promptly. This preferred notification period does not limit any rights provided by applicable law.

After reviewing the claim, we may offer troubleshooting, a replacement, store credit, or a refund, as appropriate. If the claim is approved and the problem resulted from our error, you will not be charged for the approved remedy.

6. Items and Situations That May Not Be Returnable

Unless the item is defective, incorrect, or returnable under applicable law, we generally cannot accept returns for:

• Gift cards;
• Digital or downloadable products after delivery, download, or access, where permitted by law;
• Personalized, customized, made-to-order, or special-order products;
• Perishable goods;
• Opened or used personal-care, hygiene, intimate, or sanitary goods;
• Hazardous materials, flammable liquids, or gases;
• Items clearly marked "Final Sale" before purchase;
• Free gifts or promotional items for which no purchase price was paid; or
• Items damaged through misuse, accident, improper care, unauthorized repair, modification, or failure to follow provided instructions.

If you are unsure whether an item is eligible for return, contact us before sending it back.

7. Exchanges

To exchange an item, contact us first. Depending on availability and the circumstances, we may arrange a replacement or ask you to return the original item and place a new order. Any price difference and applicable shipping costs may apply unless the exchange is required because of our error or applicable law.

8. Refunds

Once we receive and inspect an authorized return, or approve a claim for which no return is required, we will notify you of the outcome. Approved refunds will be issued to the original payment method, normally within 5-10 business days.

For voluntary returns, any non-refundable original shipping charges and any return-label cost paid by us on your behalf may be deducted from the refund, where permitted by law. Banks and payment providers may require additional time to post the refund. If more than 10 business days have passed since we confirmed approval, contact us at contact@davipa.store.

9. Order Changes and Cancellations

Contact us as soon as possible if you need to change or cancel an order. We will try to help, but changes and cancellations are not guaranteed once an order has entered processing or has been shipped. After shipment, the return process described above applies.

10. Refused, Unclaimed, or Undeliverable Packages

If a package is refused, unclaimed, or returned because the customer provided an incomplete or incorrect address, any return shipping charges or carrier fees may be deducted from the refund where permitted by law. Contact us promptly if you notice an address error.

11. Consumer Rights

This policy is in addition to any mandatory rights available under the laws that apply to your purchase. If applicable law provides a longer return period or other remedies that cannot be waived, those legal requirements will apply.

12. Contact Information

For questions about returns or refunds, contact us at:

• Brand: Davipa
• Legal Entity: DASONS FL USA LLC
• Email: contact@davipa.store
• WhatsApp/Phone: +1 213-519-5595